All products on EmbDesign (https://embdesign.io) are precision-digitized machine embroidery design files (.EMB, .DST, .PES, .JEF, .EXP, .VP3). Because digital files are delivered immediately upon payment verification, we provide an ironclad 100% File Integrity & Replacement Guarantee.
1. Instant Digital Delivery Protocol
Upon payment verification via UPI, card, or our Telegram desk:
- Instant Download: Your complete multi-format ZIP archive is unlocked immediately on your browser screen and in your user dashboard.
- Telegram Backup Delivery: Our digitizing desk also pushes the files directly to your Telegram chat (@embdesign71) for direct USB/controller loading.
- Formats Included: Wilcom Native (.EMB), Tajima Multi-Head (.DST), Brother (.PES), Janome (.JEF), Melco (.EXP), Husqvarna (.VP3).
2. 100% File Integrity & Format Replacement Guarantee
We stand firmly behind the technical quality of our punching. If you experience any of the following technical issues, our studio will resolve it free of charge:
- Corrupted or Unreadable Archive: If a file fails to extract or throws a CRC/read error on your controller, we will immediately generate a fresh package and deliver it via Telegram or email within 2 business hours.
- Format Conversion: If your machine requires a legacy format (such as Tajima .DSB, Melco .EXP, Barudan .DAT, or Pfaff .VIP), our punchers will convert the master Wilcom .EMB file and supply it at no additional fee.
- Complimentary Resizing (±15%): If a neck or blouse pattern needs minor scaling to fit your specific hoop size (e.g., scaling from 200x260mm to 180x240mm), we will recalculate density and provide the scaled file with zero distortion.
3. Refund Eligibility & Processing
Because digital files cannot be physically returned once downloaded, refunds are issued strictly under the following qualified circumstances:
- Unresolvable File Defect: If a design contains a structural stitch defect or error that our digitizing team cannot rectify within 48 hours of notification, a 100% full refund will be credited.
- Accidental Duplicate Purchases: If you accidentally purchase the same design SKU multiple times, the duplicate charge will be refunded in full to your original payment method within 3–5 business days.
4. How to Request Technical Replacement or Support
To request a file replacement, format conversion, or refund inquiry, simply reach our technical team:
