Contact EmbDesign Technical Desk & Support
Whether you need file format conversions, hoop resizing assistance, or custom sketch-to-punching quotes, our master digitizers in Surat are ready to assist you. Average response time: under 2 business hours.
Direct Contact Channels
Telegram Direct Desk (Fastest)
1-on-1 instant support with our punching engineers. Send photos, sample files, or SKU numbers directly.
Chat @embdesign71 (Instant Response) →Official Customer Support Email
Monitored Monday through Saturday, 9:00 AM to 9:00 PM IST. We respond to all technical queries within 2 hours.
embdesign71@gmail.com →Studio & Workshop Location
EmbDesign Punching Studio
Ring Road Textile Market & Industrial Zone
Surat, Gujarat 395002, India
Send an Inquiry or Custom Request
Frequently Asked Inquiries & File Support
How quickly do I receive files after ordering?
Immediately after order verification, the ZIP archive is made available for download directly in your account and also delivered via direct Telegram chat (@embdesign71) for instant machine transfer.
What if the design is slightly too large for my machine hoop?
We offer complimentary resizing within ±15% with complete stitch-density recalculation. Simply send us your hoop dimensions (e.g., 140x200 mm or 200x280 mm) and we will adjust the file so underlay and tatami fills stay balanced.
Which formats work on Brother, Tajima, and Janome?
Every product download includes Wilcom .EMB, Tajima .DST, Brother .PES, Janome .JEF, Melco .EXP, and Husqvarna .VP3. Tajima and Dahao industrial machines read .DST; Brother boutique machines read .PES; Janome reads .JEF.
Can I request custom digitizing from a photo or artwork?
Yes! Send high-resolution images or vector artwork to our Telegram desk (@embdesign71) or email. We will provide stitch count estimates and punch custom production files within 24 hours.