Privacy Policy & Cookie Disclosure

1. Introduction

This Privacy Policy governs the manner in which EmbDesign Studio collects, uses, maintains, and discloses information collected from users of the https://embdesign.io website and our computerized embroidery file distribution services. By accessing or using our services, you consent to the practices described in this policy.

2. Information We Collect

A. Information You Provide to Us:

• Contact Information: Your name, email address (embdesign71@gmail.com), and Telegram username when communicating with our digitizing desk or placing orders.
• Transaction Records: Order identifiers, SKU details, payment timestamps, and digital file download logs. We do NOT store payment card numbers or banking passwords on our servers.

B. Technical & Operational Data:

• Device details (screen resolution, operating system, browser type).
• IP address and anonymous interaction telemetry to optimize download speeds and prevent automated scraping.

3. Cookies, Web Beacons & Tracking

Our website uses standard HTTP cookies to remember user preferences (such as cart items and currency settings) and to measure aggregate website analytics.

4. Google AdSense & DoubleClick DART Cookies

We partner with Google AdSense (Publisher ID: pub-4881272840141378) to display relevant advertisements across our technical guides and catalog pages:

• Google, as a third-party vendor, uses cookies (including the DoubleClick DART cookie) to serve ads on embdesign.io.
• Google's use of advertising cookies enables it and its partners to serve personalized ads based on your prior visits to our site and other destinations across the web.
• Users can opt out of personalized advertising at any time by visiting Google Ads Settings (https://adssettings.google.com/).
• Alternatively, you can opt out of third-party cookie usage via www.aboutads.info or the Network Advertising Initiative.

5. How We Use Collected Information

• To instantly generate authenticated multi-format download packages (.EMB, .DST, .PES, .JEF, .EXP, .VP3).
• To provide 1-on-1 customer service and format conversion assistance via Telegram (@embdesign71) and Email.
• To monitor server health, cache delivery, and prevent denial-of-service or scraper attacks.

6. Data Security & Encryption

All web requests, API payloads, and file downloads are strictly encrypted using TLS 1.3 / HTTPS encryption. We enforce strict role-based access to our catalog servers and regularly audit dependencies for vulnerabilities.

7. Your Data Rights (GDPR / CCPA / Global)

You have the right to:

• Request a copy of any personal contact details or order history associated with your email.
• Request complete deletion of your records from our systems.
• Opt out of any marketing or non-essential telemetry at any time.

8. Contact & Grievance Redressal